FAQ

yume products are innovative digital business cards.
With a simple tap with an NFC-enabled smartphone, your contact details will be opened immediately and can be saved. For devices without NFC, you can scan our in-app QR code to get the same information.

Digital business cards make sharing contact details not only more environmentally friendly, but also faster and easier. They can be updated instantly to ensure your contacts always receive the latest information.

In the order overview and the order confirmation email, we will inform you about the expected delivery time for your order. Please note that this time may vary depending on the items and shipping method selected.

Why hasn't my order been shipped yet?
Please be patient while we prepare your order for shipment. We typically ship orders within 48 hours, but some orders may take a little longer.

What happens if I am not at home when the delivery is first attempted?
If the delivery person does not find you on the first attempt, you can use the shipment tracking to see whether your package has been left with a neighbor or at a branch, for example. In some cases, another delivery attempt will be made.

My package should have been delivered already!
Please first check the shipment tracking to see if your package has been left with a neighbor. If this is not the case and the shipping status has not changed for five days, please contact us. You can find our contact details below.

We offer DHL standard shipping to Germany is FREE from 29€ and Austria is FREE from €39.

Depending on the product, it costs between €0.85 and €4.90. Shipping is free in Germany for orders over €29.

Shipping costs for other EU countries can range from €1.10 to €6.90.

We are sorry if you received a damaged package.

Are the items ordered intact?
If only the packaging is damaged and you want to return something, you can use any packaging for the return shipment. Please use our cancellation form for this.
Please understand that we cannot replace damaged shipping materials.

Is an item damaged or missing during shipping?
If an item is damaged or missing during shipping, a damage report must be filed with DHL. Please send us photos of the damaged packaging to info@app-yume.com and include your order number. We will then explain the next steps to you.

We currently supply with our shop:

• Germany
• Austria

If you are from another EU country, you are welcome to contact us by phone, WhatsApp or live chat or order via Amazon .

Production of your yume products typically takes 2-3 days . We aim to ship orders within one business day of completion.

We're sorry. Please submit a complaint - to do so, click on our 100-day satisfaction guarantee and fill out the form there and then send it to us by email.

We ask you to provide as much information as possible so that we can examine your complaint quickly.

You can return items to us within 100 days, even if you bought them on sale.
Unlike other sellers, we don't care if you've already used the items or if they've damaged them. We want you to be satisfied.

Please fill out our 100-day satisfaction guarantee form.

To do so, fill out our cancellation form and send it to us by email.
After confirmation you can send the item to the following address:

YU Commerce GmbH
Isarstrasse 12
90451 Nuremberg

After checking the return, we will immediately refund the amount using the payment method you previously selected. For some payment providers, this process can take 10 working days.
We ask for your understanding here.

In principle, this is not a problem. However, we would like to ask you to contact our support team beforehand and coordinate this.

In the worst case scenario, complications can arise if you send several orders at the same time.

You can find all details about the cancellation policy in our cancellation policy .

Unfortunately, yume does not yet cover the return shipping costs. Therefore, you will have to do this yourself.

1. Download the app from the App Store or Google Play Store
2. Create an account
3. Start storing your data

We are also currently working on creating a video library to explain everything to you as simply as possible.
You are welcome to take a look and see if your question has been answered there.

If not, we are always happy to answer your questions in support.

Possible reasons why a payment method is not available

• The delivery and billing addresses do not match. If your order is delivered to a DHL Packstation, this can, in rare cases, prevent payment by invoice.
• The combination of name and address could not be found. This can happen due to typos, moving, marriage or relocation.
• There is still an outstanding amount for another order - sometimes this simply means that a transfer has not yet been received in our account or a return has not yet been processed.
• Like many other platforms and shops, we use the help of independent credit agencies to assess your creditworthiness. Their data can sometimes mean that you cannot pay by invoice for your order.
• For pre-orders, purchase on account is unfortunately not possible due to deadlines.
• Unfortunately, Klarna is not available as a payment option for our Swiss customers.

We reserve the right not to offer certain payment methods for some orders.

What can I do if my preferred payment method is not available?

Check for any outstanding orders and pay for them. If your shipping and billing addresses do not match, please adjust them before completing your order.

Please understand that our customer service cannot activate a payment method for you if it is not offered.

Our service staff also have no insight into why a certain payment method is not available, as the protection of your data is our top priority.

We review which payment methods we can offer for each order. It is therefore possible that your preferred payment method will be available again for your next order.

Even if not all payment methods are available to you, you can still use all our other services and benefits.

Your return will always be credited according to the payment method you chose when ordering.

When will I receive confirmation of my return?
Once we receive your return, we will inspect the returned items. Please allow up to 10 business days for us to confirm your return.

This is how the purchase amount is credited depending on the payment method:

Credit card:
The credit will be made to the credit card account that was charged when the payment was made. You will be able to see the chargeback on your next credit card statement. The date of the chargeback may coincide with the date of the payment.

PayPal:
The refund will be made to your PayPal account. You can decide for yourself at PayPal whether the amount remains in your PayPal account or is transferred back to your bank account.

Gift card:
The refund will be made as credit on the gift card originally used. Cash payment is not possible. If you have combined the gift voucher with another payment method, the voucher value will be offset against the items you keep. Any amount paid above this will be refunded according to your chosen payment method.

Klarna invoice or immediate purchase:
The refund will be forwarded to Klarna and credited to your payment method.

AmazonPay:
The refund will be forwarded to Amazon Pay and credited to your account.

You will receive your invoice by email.
If you no longer have this email, please contact our support team. We will be happy to help you.

We offer the following payment methods:

• Paypal
• Apple Pay
• Amazon Pay
• Klarna
• Credit card (American Express, Visa, MasterCard)
• Google Pay
• Shopify Payments (Stripe)
• UnionPay

We're sorry. Please submit a complaint - to do so, click on our 100-day satisfaction guarantee and fill out the form there and then send it to us by email.

We ask you to provide as complete information as possible so that we can examine your complaint quickly.

You have already ordered, but the address is incorrect?

Contact our support as soon as possible if the order has not yet been shipped, we can adjust the order address.

Wrong or extra item delivered?

If you received an incorrect item instead of the one you ordered, which you did not actually order, please contact us using one of the contact options provided.

Please provide us with your order number and the incorrectly delivered item. We will be happy to take care of it and find a solution for you as quickly as possible.

Are the items ordered intact?
If only the packaging is damaged and you want to return something, you can use any packaging for the return shipment.

Please understand that we cannot replace damaged shipping materials.

Is an item damaged or missing during shipping?
Please contact us using one of the contact options provided. If you tell us your order number, we can help you particularly quickly.

We apologize if your order was cancelled. Sometimes an item is already sold out but is still shown as available in the shop.

If an item is particularly popular, it may be sold out shortly before you complete your order. In rare cases, our system does not update this in time, so the order must be cancelled afterwards.

If the item is sold out, we are sorry.

Will the purchase amount be debited from me if I cancel?
Don't worry, you don't have to pay for canceled items. The amount will be refunded to you immediately.

No. Our discounts cannot be combined with one another.

At yume we take our responsibility for the environment very seriously. Our products, such as the black walnut tree card, are made from sustainable materials. For every black walnut tree card sold, we plant five trees to do our part to protect the environment.

For every Black Walnut TreeCard sold, we plant 5 trees through our partnership with reforestation organizations. These initiatives help restore deforested areas and contribute to carbon sequestration, which combats climate change.

By choosing yume products, you are actively contributing to reducing environmental impact. You can also choose our customizable products, which are designed to be used for longer, reducing the need for frequent replacement.

By using our digital NFC cards, you help reduce the need for traditional paper business cards. Billions of paper business cards are printed every year, many of which are thrown away shortly after being exchanged, resulting in significant paper waste. Our digital cards are designed to be reused and can share an unlimited number of contact details without wasting paper. This not only supports a more efficient way of networking, but also makes a valuable contribution to protecting our forests and reducing waste.

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Digital business cards do not require paper, which reduces the consumption of natural resources and waste production. This reduces the ecological footprint compared to traditional business cards, which are often thrown away after a short period of time.

By introducing digital solutions like yume, we help reduce the need for physical business cards. Our products allow contact information to be shared electronically, minimizing the need for printed materials.

Yes, by using yume, companies can reduce their dependence on paper products while promoting efficient and modern network practices. This not only saves resources but also improves the company's image as an environmentally conscious organization.

Digital business cards offer enhanced security features that improve privacy. Users can control exactly what information they share and how it is used, unlike traditional cards that physically end up in the hands of others.

Security is our highest priority. Your personal data is stored in the Google Firebase Cloud, whose server location is in Germany. All data transfers are encrypted using SSL technology to ensure the integrity and security of your information. We are not only fully GDPR compliant, but we go one step further. In cooperation with a leading IT infrastructure provider, we ensure that our servers are always state-of-the-art. This ensures a reliable and secure platform for our customers. At yume, you always retain control over your data. You decide which information you want to share.

Yes, the server location is in Germany. We use the Google Firebase Cloud and the servers on which your personal data is stored are located in Germany. This ensures that we comply with the strict data protection requirements of the GDPR and can guarantee the security of your data.

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Yes, yume is fully GDPR compliant. Our servers are located in the Google Firebase Cloud in Germany, and we have implemented strict data protection protocols to ensure that our users' personal data is safe and secure. In addition, we use SSL technology to encrypt all data transfers and ensure the integrity and security of the information.

By working with a leading IT infrastructure provider, our servers and privacy practices remain up to date. At yume, it is up to our users to decide what information they want to share. At any time, users can lock their profile or adjust their data controls through the app.

With all these precautions, we are constantly committed to not only meeting but exceeding the requirements of the GDPR and ensuring the privacy of our users.

No. Your trust and privacy are extremely important to us at yume. We understand the concerns that exist in today's digital world regarding data protection and are committed to addressing them. Your data belongs to you and you alone. We use it exclusively to provide you with the best possible service and never to sell it to third parties or misuse it for advertising purposes.

Our company philosophy places great value on transparency and integrity. Our privacy policy is clear and understandable, and it explains exactly how and why we use your data. You always remain in control of your information and can trust that it is safe and secure with us. At yume, the user is always at the center of our efforts and we pride ourselves on being a responsible and trustworthy company.

At yume, we care about the security of your data. Here are the measures we take to ensure your information is well protected:

Servers in Germany: Our servers are located in Germany, a country with strict data protection policies. This guarantees that your data is processed and protected according to the highest standards.

SSL encryption: All data transfers between our platform and users are encrypted using SSL (Secure Socket Layer). This technology ensures that the transmission is secure and protected from potential attacks.

GDPR Compliance: We are fully compliant with the General Data Protection Regulation (GDPR) and take all necessary measures to protect the privacy and security of our customers.

Partnerships with leading IT service providers: By working with a leading provider of IT infrastructure, we ensure that our servers are always state-of-the-art and meet high security standards.

User control: Every yume user has full control over their data. You decide what information you want to share and can block or delete your profile at any time via the app.

Encrypted passwords: Our users' passwords are encrypted using advanced hash functions to provide additional protection against unauthorized access and possible data leaks.

Continuous monitoring: Our team continuously monitors systems for potential security threats and responds immediately to minimize risks.

At yume, your data is not only safe, but also fully protected. Our ongoing efforts in the areas of IT security and data protection ensure that you can use our platform with confidence.